Refund Policy

 

KiddieKuddles Refund Policy

Thank you for shopping at KiddieKuddles! We value your satisfaction and want to ensure a positive shopping experience. If you are not entirely satisfied with your purchase, we offer a refund policy to provide you with peace of mind. Please review our refund policy below:

  1. Eligibility for Refunds:
  • To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it.
  • Certain products, such as personalized or intimate items, may not be eligible for refunds. Please check the product description or contact our customer support team for clarification.
  1. Timeframe for Refunds:
  • You have 30 days from the date of purchase to request a refund.
  • After the 30-day period, we may not be able to process your refund request.
  1. Refund Process:
  • To initiate a refund, please contact our customer support team at info@kiddiekuddles.com. Please provide your order number, details about the item you wish to refund, and the reason for your request.
  • Our customer support team will guide you through the refund process and provide you with any necessary instructions.
  • Once we receive the returned item and verify its condition, we will issue a refund to your original payment method. Please note that shipping charges are non-refundable.
  • The time it takes for the refund to be processed and reflected in your account may vary depending on your payment provider.
  1. Damaged or Defective Items:
  • If you receive a damaged or defective item, please contact our customer support team immediately. We may request photos or other evidence to assess the issue.
  • We will provide instructions for returning the damaged or defective item, and upon receipt and verification, we will issue a refund or send a replacement, depending on your preference and product availability.
  • If a replacement is not available, a refund will be issued.
  1. Non-Refundable Items: The following items are generally non-refundable unless they are damaged or defective:
  • Personalized or customized items.
  • Intimate or hygiene-related items (e.g., baby bottles, pacifiers, etc.).
  • Clearance or sale items.
  1. Shipping Costs:
  • Unless the item is damaged or defective, you will be responsible for the return shipping costs.
  • If you receive a refund, the original shipping charges (if applicable) will be deducted from the refund amount.
  1. Contact Us: If you have any questions or need further assistance regarding our refund policy, please contact our customer support team at info@kiddiekuddles.com. We are here to help!

Please note that this refund policy is subject to change without prior notice. It is your responsibility to review the policy before making a purchase.